Shipping & Returns

CURRENT SHIPPING OFFERS

COVID-19 UPDATE: SHIPPING TIMES MAY DIFFER. FOR MORE INFORMATION, READ HERE.

FREE standard shipping to Australia on orders over $100
$10 standard shipping on all orders under $100
$15 express shipping on all Australian orders

We ship from Melbourne, Australia using Australia Post. All deliveries take place Monday - Friday during normal business hours. Orders placed between Monday- Thursday are shipped within 24 hours. 

* To qualify for FREE standard shipping customers must select 'Free Shipping' upon checkout.

 

SHIPPING METHOD & ESTIMATED SHIPPING TIMES:

AUSTRALIA

‘Free Shipping’ & Standard Shipping orders

Shipping method is Australia Post eParcel Regular. Delivery is expected within 4-5 business days

‘Express Post’ orders  

Shipping method is Australia Post eParcel Express. Delivery is expected within 1-3 business days

Please note: Signature on delivery is compulsory for all orders within Australia and cannot be amended for individual orders. 

Returns

All Valley Living products are sold with a 30-day money-back guarantee. Items must be in their original packaging and must be unused and unwashed. Products returned without their packaging, that have been washed or used and do not have the accompanying receipt of purchase will not be approved for refund. Approved refunds cover the original product purchase price. Delivery charges from Valley Living as well as the cost to return the product to Valley Living are not reimbursed. Once approved, returns may take up to two weeks to process.

Faulty Items

When considering whether an item is faulty please consider the handmade nature of the product. In the unlikely event where an item is found to be faulty, Valley Living will provide a replacement (where we are able), or offer a full refund.

To return goods for exchange or refund please email our Customer Service Team here Contact us.